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© The Leverton Cakery. All rights reserved.

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Thank you for your request!We aim to respond within 24-48 hours.
Please check your junk mail if a response has not been received.Bookings are not secure until a deposit has been made.

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Cake Flavours

Our cakes consist of three layers of sponge sandwiched with layers of buttercream and a range of fillings.For fondant cakes, our sponges are then covered in a layer of white chocolate ganache.TLC is currently not an allergy free kitchen as we handle wheat, dairy, eggs, soya and nut products. Because of this, we cannot guarantee that our products do not contain traces of ingredients that may affect those with specific food allergy requirements.

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Deluxe (Additional Charge)

Welcome to our family-run cake studio! We are Sally and Amy, a mother-daughter team passionate about creating beautiful and delicious cakes. Based in our custom-built kitchen in South Leverton, near Retford, Nottinghamshire, we bring together our unique skills to craft cakes that are as stunning as they are tasty.Sally is the creative heart behind our designs, with a special talent for crafting intricate sugar paste florals. Her love for cooking and baking has been a lifelong journey, turning a cherished hobby into a full-time profession. Whether it's a wedding cake adorned with delicate flowers or a bespoke design that tells your story, Sally’s artistic touch makes every cake a work of art.Amy is the baking expert, specialising in rich, flavourful buttercream designs and dessert tables that add the perfect sweet touch to any event. With a background in primary education, Amy decided to follow her passion and join Sally in the family business. Sharing her mother’s love for baking, Amy combines creativity and precision in every bake, ensuring each cake is as delicious as it looks.Together, we are dedicated to making your celebrations extra special with our handcrafted cakes. From weddings to birthdays and everything in between, we are here to create a cake that reflects your style and tastes as amazing as it looks.Thank you for visiting our website! We can't wait to work with you and make your cake dreams come true.

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Gallery

To see our selection of celebration cakes click here.
To see our selection of small bakes click here.

How to orderYou can contact us by:
- Filling out the contact form on our website
- Email- hello@thelevertoncakery.co.ukWe are happy to discuss orders over the phone but all orders must be followed up with a message/email to confirm details. We no longer use Facebook, Instagram or text/Whatsapp to discuss orders.Telephone- 07837773704 (Please only call during our opening hours or we may be unable to assist you at that time).Face-to-face informal consultations can be arranged by appointment only at our kitchen and can be arranged by message/email/phone call. Orders must then be followed up with a message/email to confirm details.Where are you based?We are based at The Stables, New Farm Stud, Retford Road, South Leverton, Nottinghamshire, DN22 0BY.Retford- 6 miles away
Gainsborough- 9 miles away
Worksop- 14 miles away
Lincoln- 17 miles awayBusiness hoursMonday: CLOSED
Tuesday: 10am-5pm
Wednesday: 10am-5pm
Thursday: 10am-5pm
Friday: 10am-5pm
Saturday: 9am-12pm
Sunday: CLOSEDWe are closed on Sundays and Mondays. If you require an order for one of these days, we will discuss your options for collections for the Saturday before based on the product you are ordering.How far ahead should I order?We recommend at least 2 weeks’ notice as a minimum to give us time to order any specific decorations/equipment necessary. To avoid disappointment, we advise that you book in as far in advance as possible to secure the date that you require. If you place an order less than 2 weeks before your order is due, there may be additional charges to cover express delivery costs.Do you cater for weddings?YES! Please see our separate 'Weddings' section for more details.What size of cakes do you offer?We offer 6”-10” round cakes in single tiers. All of our cakes are three layers tall- please see our 'Pricing' section which includes number of portions for each size we offer.We do not offer square cakes or custom shaped cakes.I would like to order a celebration but I’m not sure where to start. Can you offer any guidance?We have a set of basic questions we ask to help customers decide what they would like.
- What occasion is the cake for?
- Who is it for? Are there any specific elements you would like to include based on the recipient? Do you have a theme/style in mind?
- How many is it to serve? (Don’t forget to add extra portions if you would like some left over!)
- Design- buttercream or fondant covered?
- What date is it required for and when would you like to collect?With this information, we can help guide you in designing your order so that you are 100% happy. If you would prefer, a casual cake consultation can be arranged at our kitchen subject to availability.What are your prices?Please see our 'Pricing' section, which provides starting prices for the items we offer.
All of our cakes are tailored to each individual costumer so final price is dependent on the size, flavour, fillings and complexity of the design you require. Once your order is decided, we will provide you with a quote covering the full cost of your order.How do I pay for my order?We take a non-refundable deposit to secure your order- your order is not booked in with us until this has been received. We take bank transfer- this information will be provided at the time of ordering. We do not currently take card payments or cash payments.Final payment is then due 1 week before the collection of your order by bank transfer.What do I do if I need to cancel or change my order?Please let us know if you need to cancel your order or change the date or details as soon as possible and we will let you know whether this is possible. Please see our terms and conditions for more information about cancellations and refunds.Do you cater for special dietary requirement or allergies?We do not offer free-from or vegan cakes. Our kitchen handles gluten, dairy, egg and nuts on a regular basis. Some of our sprinkles contain animal and fish products- please let us know whether your have a dietary requirement (vegetarian) or allergies to any of these products and we will let you know whether we have alternatives that can be used instead.How should I store my order?Our cakes are made without the use of artificial preservatives so we recommend they be eaten between 2-3 days to enjoy them at their freshest.Once collected, buttercream cakes should be kept cool or refrigerated if not being consumed immediately (keep boxed, especially if they contain fondant decorations) and brought up to room temperature 30 minutes to an hour before serving. Cakes covered with fondant should be kept in a cool, dry place to prevent the surface becoming sticky and altering any design. We do not recommend refrigerating fondant covered cakes.With each order, we provide information for each particular bake you have purchased with specific storage and best before dates.How do I receive my order?You can collect your order from us at The Leverton Cakery premises in South Leverton. Time of collection will be arranged during the ordering process during our opening hours. We cannot guarantee that this time can then be changed as we may have arranged for other orders being collected/delivered and may not be at our kitchen.Space should be made in a footwell or boot of your car with no obstructions or items that could collide with the cake. We strongly advise cakes are not placed on seats that are slanted or carried on a passengers lap. Please see our 'Cake Care' section for more details.We recommend that we deliver cakes that are 3 tiers and above to ensure that the cake arrives in good condition and in case any elements need to be fixed/altered due to the transporting of the cake, but this is a personal choice and does incur a delivery charge. If you would like to collect, we will provide information about the size of the box to ensure there is enough space in your vehicle.

Terms and Conditions

For wedding specific terms and conditions, please click here.

Terms And Conditions

By ordering with The Leverton Cakery, you accept these terms and conditions in full.Notice for bookingsWe generally ask for a minimum of 2 weeks’ notice on all celebration cakes and bake orders but we cannot guarantee that we will have space. If placing an order within 2 weeks of collection, we may not be able to accommodate your request.PricesPlease see our pricing guide as a starting point for prices. All of our cakes are custom made and costed accordingly.Our starting cake prices include a name/age/message in the design. Design and decoration is then costed up based on each individual cake after discussion with the customer and added on to the starting price of the cake.DepositsOur products require a non-refundable deposit to secure your chosen date. This amount is deducted from your total cost and the remaining balance is due 1 week before collection/delivery of your product.Orders up to £50 require a £10 deposit.Orders up to £100 require a £20 deposit.Orders up to £200 require a £50 deposit.Orders of £200 or more require a £100 deposit.This payment will secure your booking for the date you have requested and price of your order (if no details change). Your order and selected date are not confirmed until this payment is received.PaymentWe accept cash payment or bank transfer. We will provide the necessary details at the time of ordering to secure your booking. The remaining balance for celebration cakes is required 1 week before the collection/delivery of your cake.When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as set out in the order confirmation. In these circumstances, the cake can be made as close to the order confirmation as possible, with no redress or liability on The Leverton Cakery.In the event of non-payment of the balance, we reserve the right to cancel the order and the deposit is forfeited. Cake orders which are cancelled at short notice (1 week), will still be charged in full, as we are rarely able to rebook dates at such short notice.Any work already carried out and for items ordered in for your order are also chargeable.Changes to orderIf you wish to make any changes to your order, we require this information at least two weeks before the collection date. Where possible, we will accommodate
changes you wish to make to your cake but this may incur additional cost. No changes will be made less than two weeks prior to delivery/collection.Occasionally, certain materials for our cakes may not be available from our suppliers. This is out of our control, but we will endeavour to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.Cancelations and postponementsIf you wish to cancel your order within 28 days in advance of the order date, you will not receive a deposit refund but any further payments made will be refunded.If cancellations are made less than 2 weeks before the order is due, the following charges will occur:
- Fondant and buttercream cakes- full order payment is required (this will include the deposit already paid)
- Cupcakes and biscuits- no deposit refundCancellation by The Leverton Cakery: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.In the event of exceptional circumstances, such as serious illness, The Leverton Cakery will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund any monies already paid.If you wish to postpone your cake order and arrange a new date, your deposit will be transferred to your new date provided it is available, but additional charges may be incurred depending on how far in advance this is done. If a new date cannot be arranged, your deposit will be retained. If the new date is not available, the deposit cannot be refunded or transferred. We are only able to transfer a booking on one occasion. Any further postponements will be treated as a cancellation.Refunds, damage and complaintsWe do not accept returns for any orders that have been collected or delivered as all of our bakes are made to order. Refunds, reductions, credit notes or a replacement order of the same value will be provided in the event that you receive the incorrect
product.Upon collection of your order, we encourage you to inspect your order to ensure you are happy with the quality and that no damage has occurred. We do not accept responsibility for any damage caused after the receipt of your order.If you are unsatisfied with the quality of your order you must contact us within 24 hours of receipt and return 75% of the uneaten order back to us to decide upon further action. TLC does not accept liability for any complaints made after this time.We do not refund customers that have simply changed their mind or if the cake has been damaged out of our care.It can be common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products, mainly because individual’s tastes are different.Please note we can only deal with the customer who originally placed the order.Collection and DeliveryCollection is made from our premises in South Leverton. We will arrange a suitable time for you to collect your order on the date specified. If you do not collect at this time, we will provide alternatives dates and times that we are able to offer.We are no longer able to offer delivery unless special arrangements are made or your cake is three tiers or more.The Leverton Cakery, we will provide you with transport, assembly and storage instructions where required. We will give you a collection time and we will contact you should any changes to the time be necessary. Should for any reason an order not be collected, we will endeavour to contact you to rearrange a new time for collection, however, we do not offer refunds or replacements for orders that have not been collected at the agreed date and time. Once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.DesignWe are happy for customers to send us pictures in regards to design inspiration, but we cannot copy an exact design by another cake maker unless permission has been granted by the original creator. Products made by The Leverton Cakery are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed are for guidance purposes only.We no longer use fresh flowers on celebration cakes apart from edible pressed flowers we purchase from a reputable supplier. We do use faux or dried flowers, but not ones which are painted or will shed on to the cake.If we think it is necessary, we will contact you nearer the time if we feel your design may benefit from alterations due to predicted weather/temperature to ensure you receive the best quality product. Upon delivery, we will provide guidance regarding the best way to place and store your cake depending on the weather conditions.If a topper is included in your cake design, this can be delivered to us beforehand or left at the venue to be added on the day. This must be discussed and included in the agreed design of your cake.Non-edibles and allergensUpon ordering, please discuss whether there are any dietary requirements or allergens and we will discuss whether we are able to proceed with your order.Information will be provided with allergen information and any non-edible elements of your order. The Leverton Cakery accepts no liability to customers suffering from an allergic reaction from eating our products or complications from consuming any non-edible elements of your cake. It is the client’s responsibility to inform all parties consuming the Leverton Cakery’s product of the aforementioned.Privacy PolicyThe Leverton Cakery is committed to protecting your privacy. We only hold the minimal personal data required to fulfil your order. Your data is held solely to facilitate your order and for the purpose of effective communication between the customer and The Leverton Cakery. We do not sell, lease or pass on the information you provide to third parties, unless legally required to do so. However, our accountant and website provider do have access to limited data, and have their own privacy policies.Payment processing - we work with trusted third-party payment processing providers in order to securely take and manage payments.We take appropriate security measures to protect your personal information. All digital information held by The Leverton Cakery is held on a computer or phone that is password protected and these devices have the relevant security software.We will keep your information for as long as we need it for the purpose it is being processed and our obligations under other laws. You do have the right to ask us at any time about your data and how it is used.Please email us at hello@thelevertoncakery.com if you have any concerns.

Terms And Conditions

By ordering with The Leverton Cakery, you accept these terms and conditions in full.Notice for bookingsWe generally ask for a minimum of 2 weeks’ notice on all celebration cakes and bake orders but we cannot guarantee that we will have space. If placing an order within 2 weeks of collection, we may not be able to accommodate your request.PricesPlease see our pricing guide as a starting point for prices. All of our cakes are custom made and costed accordingly.Our starting cake prices include a name/age/message in the design. Design and decoration is then costed up based on each individual cake after discussion with the customer and added on to the starting price of the cake.DepositsOur products require a non-refundable deposit to secure your chosen date. This amount is deducted from your total cost and the remaining balance is due 1 week before collection/delivery of your product.Orders up to £50 require a £10 deposit.Orders up to £100 require a £20 deposit.Orders up to £200 require a £50 deposit.Orders of £200 or more require a £100 deposit.This payment will secure your booking for the date you have requested and price of your order (if no details change). Your order and selected date are not confirmed until this payment is received.PaymentWe accept bank transfer payments only. We will provide the necessary details at the time of ordering to secure your booking. The remaining balance for celebration cakes is required 1 week before the collection/delivery of your cake.When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as set out in the order confirmation. In these circumstances, the cake can be made as close to the order confirmation as possible, with no redress or liability on The Leverton Cakery.In the event of non-payment of the balance, we reserve the right to cancel the order and the deposit is forfeited. Cake orders which are cancelled at short notice (1 week), will still be charged in full, as we are rarely able to rebook dates at such short notice.Any work already carried out and for items ordered in for your order are also chargeable.Changes to orderIf you wish to make any changes to your order, we require this information at least two weeks before the collection date. Where possible, we will accommodate
changes you wish to make to your cake but this may incur additional cost. No changes will be made less than two weeks prior to delivery/collection.Occasionally, certain materials for our cakes may not be available from our suppliers. This is out of our control, but we will endeavour to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.Cancelations and postponementsIf you wish to cancel your order within 28 days in advance of the order date, you will not receive a deposit refund but any further payments made will be refunded.If cancellations are made less than 2 weeks before the order is due, the following charges will occur:
- Fondant and buttercream cakes- full order payment is required (this will include the deposit already paid)
- Cupcakes and biscuits- no deposit refundCancellation by The Leverton Cakery: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.In the event of exceptional circumstances, such as serious illness, The Leverton Cakery will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund any monies already paid.If you wish to postpone your cake order and arrange a new date, your deposit will be transferred to your new date provided it is available, but additional charges may be incurred depending on how far in advance this is done. If a new date cannot be arranged, your deposit will be retained. If the new date is not available, the deposit cannot be refunded or transferred. We are only able to transfer a booking on one occasion. Any further postponements will be treated as a cancellation.Refunds, damage and complaintsWe do not accept returns for any orders that have been collected or delivered as all of our bakes are made to order. Refunds, reductions, credit notes or a replacement order of the same value will be provided in the event that you receive the incorrect
product.Upon collection of your order, we encourage you to inspect your order to ensure you are happy with the quality and that no damage has occurred. We do not accept responsibility for any damage caused after the receipt of your order.If you are unsatisfied with the quality of your order you must contact us within 24 hours of receipt and return 75% of the uneaten order back to us to decide upon further action. TLC does not accept liability for any complaints made after this time.We do not refund customers that have simply changed their mind or if the cake has been damaged out of our care.It can be common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products, mainly because individual’s tastes are different.Please note we can only deal with the customer who originally placed the order.Collection and DeliveryCollection is made from our premises in South Leverton. We will arrange a suitable time for you to collect your order on the date specified. If you do not collect at this time, we will provide alternatives dates and times that we are able to offer.We are no longer able to offer delivery unless special arrangements are made or your cake is three tiers or more.The Leverton Cakery, we will provide you with transport, assembly and storage instructions where required. We will give you a collection time and we will contact you should any changes to the time be necessary. Should for any reason an order not be collected, we will endeavour to contact you to rearrange a new time for collection, however, we do not offer refunds or replacements for orders that have not been collected at the agreed date and time. Once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.DesignWe are happy for customers to send us pictures in regards to design inspiration, but we cannot copy an exact design by another cake maker unless permission has been granted by the original creator. Products made by The Leverton Cakery are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed are for guidance purposes only.We no longer use fresh flowers on celebration cakes apart from edible pressed flowers we purchase from a reputable supplier. We do use faux or dried flowers, which are prepared to be safely attached to your cake.If we think it is necessary, we will contact you nearer the time if we feel your design may benefit from alterations due to predicted weather/temperature to ensure you receive the best quality product. Upon collection/delivery, we will provide guidance regarding the best way to place and store your cake depending on the weather conditions.If a topper is included in your cake design, this can be delivered to us beforehand or left at the venue to be added on the day. This must be discussed and included in the agreed design of your cake.Non-edibles and allergensUpon ordering, please discuss whether there are any dietary requirements or allergens and we will discuss whether we are able to proceed with your order.Information will be provided with allergen information and any non-edible elements of your order. The Leverton Cakery accepts no liability to customers suffering from an allergic reaction from eating our products or complications from consuming any non-edible elements of your cake. It is the client’s responsibility to inform all parties consuming the Leverton Cakery’s product of the aforementioned.Privacy PolicyThe Leverton Cakery is committed to protecting your privacy. We only hold the minimal personal data required to fulfil your order. Your data is held solely to facilitate your order and for the purpose of effective communication between the customer and The Leverton Cakery. We do not sell, lease or pass on the information you provide to third parties, unless legally required to do so. However, our accountant and website provider do have access to limited data, and have their own privacy policies.Payment processing - we work with trusted third-party payment processing providers in order to securely take and manage payments.We take appropriate security measures to protect your personal information. All digital information held by The Leverton Cakery is held on a computer or phone that is password protected and these devices have the relevant security software.We will keep your information for as long as we need it for the purpose it is being processed and our obligations under other laws. You do have the right to ask us at any time about your data and how it is used.Please email us at hello@thelevertoncakery.com if you have any concerns.

Wedding Terms And Conditions

These terms form the basis of the contract between our client and The Leverton Cakery. These Terms, your Order, and your Order Confirmation, are considered by us to set out the whole agreement between you and us for the sale of wedding cakes. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we will work to when completing your order.By ordering with The Leverton Cakery, you accept these terms and conditions in full.Basis of SaleAny samples, drawings or descriptions we issue and any descriptions or illustrations contained on our website and social media are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of The Leverton Cakery.Quotations are valid for a period of 14 calendar days from the date of issue. No contract is made with you until we have received your deposit. Once your deposit has been received, you are in a legally binding contract with The Leverton Cakery.PaymentA £50-£100 non-refundable deposit is required to secure your booking, depending on final price. Cleared payment of the entire balance must be received no later than four weeks before the cake is required. We accept bank transfer payment. We will provide the necessary details at the time of ordering to secure your booking. We work on a first come first serve basis and cannot hold dates without a deposit.When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as set out in the order confirmation. In these circumstances, the cake can be made as close to the order confirmation as possible, with no redress or liability on The Leverton Cakery.In the event of non-payment of the balance, we reserve the right to cancel the order and the deposit is forfeited. Cake orders which are cancelled at short notice (6 weeks), will still be charged in full, as we are rarely able to rebook dates at such short notice.Any work already carried out and for items ordered in for your order are also chargeable.As we are pricing events well into the future, we reserve the right to add an increase to the cost of the cake if our costs rise significantly. This will not exceed 10% of the quoted price.Cancelations and postponementsIf you need to cancel/reschedule your consultation, we require at least 48 hours’ notice.If the order is cancelled by the customer, charges are as follows:- More than 90 days before the agreed date- deposit
- 90 days to six weeks before the date- deposit plus half the remaining cost
- Less than six weeks before the date- full amount is due.The deposit is non-refundable, plus any expenses already incurred by The Leverton Cakery in respect of the order, will be chargeable.Cancellation by The Leverton Cakery: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.In the event of exceptional circumstances, such as serious illness, The Leverton Cakery will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund any monies already paid.If you wish to postpone your wedding and arrange a new date, your deposit will be transferred to your new date provided it is available, but additional charges may be incurred depending on how far in advance this is done. If a new date cannot be arranged, your deposit will be retained. If the new date is not available, the deposit
cannot be refunded or transferred. We are only able to transfer a booking on one occasion. Any further postponements will be treated as a cancellation.AlterationsWhere possible, we will accommodate changes you wish to make to your cake but this may incur additional cost. No changes will be made less than four weeks prior to delivery/collection. Occasionally, certain materials for our cakes may not be available from our suppliers. This is out of our control, but we will endeavour to select replacement products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.Delivery and set upAs part of our service, we offer a personal delivery and set up service for wedding cakes. The service is subject to availability and advance booking is essential. We will liaise with your venue prior to delivery to schedule a delivery slot and check that all arrangements for assembly, such as cake stand and table, have been taken care of. If you would like delivery and set up, let us know during the enquiry process to be included in your quote. If the delivery address changes after the order has been confirmed, additional charges may be added to cover the extra mileage.Please note: At the point of delivery, the cake becomes the responsibility of the venue. This is confirmed, where possible, in the form of a signature by a nominated person e.g., your wedding planner or member of staff at your venue. Upon delivery, the cake should be inspected for quality and any damage that may have occurred during transport. If any damage has occurred, we will correct this as part of the delivery and set-up fee. We will take photographs of the cake before leaving. We are unable to accept any liability for any damage sustained to the cake thereafter or any failure to follow instructions provided. In the event that any damage occurs after this point, we may be able to arrange repairs but this will incur an additional charge.Collection: If you wish to collect your order from The Leverton Cakery, we will provide you with transport, assembly and storage instructions where required. We will give you a collection time and we will contact you should any changes to the time be necessary. Should for any reason an order not be collected, we will endeavour to contact you to rearrange a new time for collection, however, we do
not offer refunds or replacements for orders that have not been collected at the agreed date and time. Once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.ComplaintsAll cakes require a signature on delivery/collection. This indicates you are happy with the product received. If you are not happy, please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. If you have arranged for your wedding planner or venue staff to sign on your behalf, it is then their responsibility to communicate any issues at the time. We are not responsible for mistakes made by the customer or incorrect choice of cake. We always take photographs of the cake prior to delivery/collection and also when the cake is set up at the venue.Complaints are extremely rare. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund, you must return at least 75% of the uneaten product within 24 hours of collection/delivery.We do not refund customers that have simply changed their mind or if the cake has been damaged out of our care.It can be common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products, mainly because individual’s tastes are different.Please note we can only deal with the customer who originally placed the order.DesignWe are happy for customers to send us pictures in regards to design inspiration, but we cannot copy an exact design by another cake maker unless permission has been granted by the original creator. Products made by The Leverton Cakery are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed are for guidance purposes only.If a topper is included in your cake design, this can be delivered to us beforehand or left at the venue to be added on the day. This must be discussed and included in the agreed design of your cake. We do not use decorative elements which cannot be made safe to attach to the cake or that will shed onto the cake.During your consultation, we will discuss options we think are most appropriate for the time of year. If we think it is necessary, we will contact you nearer the time if
we feel your design may benefit from alterations due to predicted weather/temperature to ensure you receive the best quality product. Upon delivery, we will provide guidance regarding the best way to place and store your cake depending on the weather conditions.Naked, semi-naked and buttercream finish cakes are not as stable as a fully iced fondant cake in hot weather or in a hot venue. The buttercream can soften or melt, which can cause the cake to settle or slide. For this reason, The Leverton Cakery does not offer these during the months of May to September. We can offer ganache covered cakes as a more stable alternative to buttercream.Fresh flowersIf the wedding cake design includes fresh flowers, these are not included in the price of the cake. If a wedding cake is to be dressed with fresh flowers, these are to be provided by your florist and we will arrange the flowers on the cake. We are happy to liaise directly with your florist to confirm details of cake design and the flowers to be supplied. The responsibility for the flowers’ quality, freshness and
colour will rest with the florist and not with The Leverton Cakery. Please note that some flowers and foliage are not suitable for use on a cake as they may be irritants or toxic. We are not liable for any contamination of the cake that may arise from their misuse. We can provide a list of safe and unsafe flowers and foliage to your florist upon request.These can be delivered to us (unless otherwise agreed) the day before to be fully prepared to be placed on your cake. If not, they should be left at the venue on the day of delivery and set up to be made safe to apply to the cake. Once delivered, we do not take any responsibility for any damage from the flowers or their placement on the cake.AllergensThe Leverton Cakery products contain butter (milk), gluten (wheat) and eggs, and are made in an environment that handles nuts, soya and alcohol. We currently do not offer any free-from or vegan cakes for 2024 orders, we intend to offer vegan and free-from options for 2025 wedding orders. Please note that some food colourings may have an effect on behaviour in children.Allergen information will be provided to the venue at time of delivery.Please speak to a member of staff if you want to know more about our ingredients.The Leverton Cakery accepts no liability to customers suffering from an allergic reaction from eating our products. It is the client’s responsibility to inform all parties consuming the Leverton Cakery’s product of the aforementioned.Cake stand hireA hire charge and security deposit is payable with the final balance, which is dependent on the chosen stand. It is the responsibility of the client to return the cake stand to the premises of The Leverton Cakery, undamaged, within three working days of the wedding. When the cake stand is safely returned, the security deposit will be returned to the client on the day. The security deposit can be paid in the form of a cash payment to The Leverton Cakery. This will remain unbanked and returned to the client when the cake stand is returned, undamaged, within three working days of the wedding.StorageAll cakes/cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes and cupcakes is not recommended unless otherwise stated. Please note, cupcakes should be consumed within two days and cakes within three days.Intellectual PropertyAll designs and intellectual property rights remain the property of The Leverton Cakery.We reserve the right to photography your cake for any form of advertising or promotion, including web-based promotions, social media, brochures, galleries and competitions. We will not share these images until after the date of your celebration/event. You can also arrange for a photograph of your order to be sent to you.Privacy PolicyThe Leverton Cakery is committed to protecting your privacy. We only hold the minimal personal data required to fulfil your order. Your data is held solely to facilitate your order and for the purpose of effective communication between the customer and The Leverton Cakery. We do not sell, lease or pass on the information you provide to third parties, unless legally required to do so. However, our accountant and website provider do have access to limited data, and have their own privacy policies.Payment processing - we work with trusted third-party payment processing providers in order to securely take and manage payments.We take appropriate security measures to protect your personal information. All digital information held by The Leverton Cakery is held on a computer or phone that is password protected and these devices have the relevant security software.We will keep your information for as long as we need it for the purpose it is being processed and our obligations under other laws. You do have the right to ask us at any time about your data and how it is used.Please email us at hello@televertoncakery.com if you have any concerns.

Pricing

Fondant cakes (custom design)

Custom cakes are individually priced based on the design that you desire.This price includes a name/age/message on the cake/cake board and ribbon.Charges will vary depending on:

Buttercream cakes (custom design)

Custom cakes are individually priced based on the design that you desire.This price includes a name/age/message on the cake/cake boardCharges will vary depending on:

Buttercream sheet cakes

Our sheet cakes are 8 inches by 12 inch and serve 24 2x1 inch portions. These are available in our favourites flavour range.Please let us know your preferred colour scheme and decoration theme when ordering.These cakes come with a fondant name or message included and are presented in a presentation box with ribbon. Acrylic cake charms can be added for an additional cost.

Bento cupcake boxes

Our Bento mini cakes are 5 inches diameter and are available in our
favourites range of flavours. Cake and cupcakes come in the same
flavour.

Cupcakes

The minimum order for cupcakes is 12 and additional batches of 6 can be ordered.Designs can be mixed and matched, for example;
six buttercream swirls, three 2D toppers and 3D toppers.

Biscuits

The minimum order for cupcakes is 12 and additional batches of 6 can be ordered.Designs can be mixed and matched.